At Groveecom OPC Private Limited, we strive to provide high-quality products and services to our customers. This Refund Policy outlines the terms and conditions under which refunds may be issued.
1. Company Information
Registered Address:
A-625, Siddhivinayak Arcade, Jivraj Park, Ahmadabad City, Ahmedabad – 380051, Gujarat, India
Phone: +91 92436 16451
Email: groveecomopcprivatelimited@gmail.com
CIN: U46901GJ2026OPC174037
2. Eligibility for Refunds
Refunds may be considered under the following circumstances:
- The product received is damaged, defective, or incorrect
- The service provided does not match the description or agreed terms
- Order cancellation is requested within the eligible time frame
3. Non-Refundable Situations
Refunds will not be provided in the following cases:
- Change of mind after purchase
- Products damaged due to misuse or negligence
- Services already fully delivered or completed
- Requests made after the specified refund period
4. Refund Request Process
To request a refund, please contact us with the following details:
- Order ID / Invoice number
- Reason for refund
- Supporting evidence (images, documents, etc.)
Send your request to: groveecomopcprivatelimited@gmail.com
5. Refund Timeline
- Refund requests are reviewed within 5–7 business days
- Approved refunds will be processed within 7–10 business days
- The amount will be credited via the original payment method
6. Cancellation Policy
Orders can be cancelled before they are processed or shipped. Once processed, cancellation may not be possible.
7. Late or Missing Refunds
If you have not received your refund within the expected time:
- Check your bank account again
- Contact your bank or payment provider
- If the issue persists, contact us at the email provided above
8. Contact Us
If you have any questions about this Refund Policy, please contact:
Groveecom OPC Private Limited
Email: groveecomopcprivatelimited@gmail.com
Phone: +91 92436 16451
This Refund Policy is subject to change without prior notice.